No Web UI access on all clustered servers

Products

• VMware Aria Operations (formerly vRealize Operations) 8.x

Issue/Introduction

After attempting to replace a custom certificate, the web UI is not accessible through all nodes.

 

Environment

Aria Operations for Logs 8.18.x

Cause

There is a special character at the end of the custom PEM file.

Resolution

1. Follow the steps in Install a Custom SSL Certificate to generate a custom SSL certificate.

2. When verifying that you include the beginning and ending tags of each certificate in the following format, ALSO verify that there are no special characters at the end, or in between the "END" and "BEGIN" lines:

-----BEGIN PRIVATE KEY----- 
(Your Private Key: your_domain_name.key) 
-----END PRIVATE KEY----- 
-----BEGIN CERTIFICATE----- 
(Your Primary SSL certificate: your_domain_name.crt) 
-----END CERTIFICATE----- 
-----BEGIN CERTIFICATE----- 
(Your Intermediate certificate: DigiCertCA.crt) 
-----END CERTIFICATE----- 
-----BEGIN CERTIFICATE----- 
(Your Root certificate: TrustedRoot.crt) 
-----END CERTIFICATE-----

3. Once the custom SSL certificate is constructed and signed, follow Upload Signed Certificate to upload the new custom SSL certificate and restart VMware Aria Operations for Logs.