Unknown exception Personality with ID #### not found caught when fetching cluster image with name ####

Products

• VMware SDDC Manager

Issue/Introduction

• Creating a cluster for a Management/VI domain on VCF 9.0.1 fails at Subtask Obtain vSphere Cluster Image's Details. 

Message: Unknown exception Personality with ID: #### not found caught when fetching cluster image with name ####
Remediation Message:
Reference Token: ####
Cause: Personality with ID: ####-####-#### not found


• /var/log/vmware/vcf/domainmanager/domainmanager.log:

yyyy-mm-ddThh:mm:ss DEBUG [vcf_dm] [c.v.e.s.o.c.c.ContractParamBuilder,dm-exec-25]  Contract task Fetch the details of the Image for a given cluster input: {"personalityName":"####"}
yyyy-mm-ddThh:mm:ss DEBUG [vcf_dm] [c.v.v.c.f.a.GetPersonalityDetailsAction,dm-exec-25]  Getting personality details for the personality id: ####-####-####
yyyy-mm-ddThh:mm:ss DEBUG [vcf_dm] [c.v.v.c.f.a.GetPersonalityDetailsAction,dm-exec-25]  GetPersonalityDetailsAction attempting to get the personality.
yyyy-mm-ddThh:mm:ss DEBUG [vcf_dm] [c.v.e.s.c.s.a.l.LcmPublicApiAdapterImpl,dm-exec-25]  Getting details for personality with Id: ####-####-####
yyyy-mm-ddThh:mm:ss DEBUG [vcf_dm] [c.v.v.c.f.a.GetPersonalityDetailsAction,dm-exec-25]  GetPersonalityDetailsAction successfully got this personality: {personality_deatils_here}
yyyy-mm-ddThh:mm:ss DEBUG [vcf_dm] [c.v.e.s.c.s.a.l.LcmPublicApiAdapterImpl,dm-exec-25]  Getting software spec for personality with Id: ####-####-####
yyyy-mm-ddThh:mm:ss ERROR [vcf_dm] [c.v.e.s.c.s.a.l.LcmPublicApiAdapterImpl,dm-exec-25]  Failed to get software spec for personality with Id: ####-####-####
com.vmware.cloud.foundation.rest.shared.lcm.runtime.ApiException:
        at com.vmware.cloud.foundation.rest.shared.lcm.runtime.ApiClient.handleResponse(ApiClient.java:788)
        at com.vmware.cloud.foundation.rest.shared.lcm.runtime.ApiClient.execute(ApiClient.java:708)
        at com.vmware.cloud.foundation.rest.shared.lcm.service.PersonalitiesInternalApi.getPersonalitySoftwareSpecificationWithHttpInfo(PersonalitiesInternalApi.java:141)
        at com.vmware.cloud.foundation.rest.shared.lcm.service.PersonalitiesInternalApi.getPersonalitySoftwareSpecification(PersonalitiesInternalApi.java:127)
        at com.vmware.evo.sddc.common.services.adapters.lcmpublicapiservice.LcmPublicApiAdapterImpl.getPersonalitySoftwareSpec(LcmPublicApiAdapterImpl.java:210)
        at com.vmware.vcf.clustermanager.fsm.actions.GetPersonalityDetailsAction.execute(GetPersonalityDetailsAction.java:74)

yyyy-mm-ddThh:mm:ssERROR [vcf_dm] [c.v.e.s.o.model.error.ErrorFactory,dm-exec-25]  [####] GET_CLUSTER_IMAGE_DETAILS_GENERAL_EXCEPTION Unknown exception Personality with ID: ####-####-#### not found caught when fetching cluster image with name 
com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: Unknown exception Personality with ID: ####-####-#### not found caught when fetching cluster image with name


• Check the database to validate the personality exists -

^{root@sddc_fqdn [ / ]# psql -h localhost -U postgres -d lcm -c "\x" -c "select * from personality;"
Expanded display is on.
-[ RECORD 1 ]------------+-----------------------------------------------------------------------------
personality_id           | ####-####-####
created_by               |
depot_path               | /nfs/vmware/vcf/nfs-mount/personalities/####-####-####
description              |
display_name             |
tags                     |
image_checksum           |
image_size               |
kb_article               |
personality_name         | Management-Domain-ESXi-Personality
import_time              | 
zip_file                 |
add_on_name              |
add_on_version           |
base_image_version       | 9.0.0.0.24755229
additional_image_details | {"alternativeImages": null, "removedComponents": []}
checksum                 | 
type                     | SINGLE}

Environment

VCF 9.0

Cause

Personality files are missing in the path /nfs/vmware/vcf/nfs-mount on SDDC Manager. 

Resolution

1. Take a snapshot for the SDDC manager VM.

2. Login with vcf and su to root user.

3. Run the command to check the existing personality and ensure the ID matches the name -

psql -h localhost -U postgres -d lcm -c "\x" -c "select * from personality;"

4. Run this command to delete the personality ID that gives the error during the cluster creation -

psql -h localhost -U postgres -d lcm -c "\x" -c "delete from personality where personality_id='####-####-####';"

5. Refresh the  Image Management page and you should see image will no longer be present.

6. Use the Import image option, to re-create the image on the SDDC. 
   
    You should see the task vSphere Lifecycle Manager Image Upload Management-Domain-ESXi-Personality initiated from SDDC and Export image initiated from the vCenter server.

7. After the import is successful, navigate to /nfs/vmware/vcf/nfs-mount/personalities/  and check the files.

8. Re-trigger the task from SDDC manager.