WIS30674 error when attempting to edit a CA Business Intelligence (CABI) report with WEBI Rich Client application.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue

WIS30674 error when attempting to edit a CA Business Intelligence (CABI) report with WEBI Rich Client application.

<Please see attached file for image>

Environment

CA Business Intelligence (CABI) 4.1

Windows 2008 or Windows 2012

Cause

Issue is a result in a mismatch between the CABI server Service Pack level and the CABI client tools Service Pack level.

Resolution

When applying a CABI 4.x Service Pack, there are separate installs for the server side and the client tools/applications.  Both the server side and the client tools/applications need to be at the same release level or unexpected behavior can be expected.

Here are the links to the CABI 4.1 SP5 install files:

https://ftp.broadcom.com/user/downloads/caproducts/CABI/CABI-4.x/SP5/Windows/cabi-41-sp5-patch-windows.zip (server side)

https://ftp.broadcom.com/user/downloads/caproducts/CABI/CABI-4.x/SP5/Windows/cabi-41-sp5-clienttools-patch-windows.zip (client tools/applications)

Additional Information

https://docops.ca.com/ca-business-intelligence/4-1sp5/en/installing/cabi-installation-on-windows/how-to-install-cabi-4-1-sp5-patch

https://docops.ca.com/ca-business-intelligence/4-1sp5/en/installing/cabi-installation-on-windows/how-to-install-cabi-4-1-sp5-client-tools-patch

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: