VCF Online Depot downloads are failing in Fleet Management with the error LCMCOMMON92001

Products

• VCF Operations
• VMware Cloud Foundation

Issue/Introduction

• Online Depot is configured to download binaries in VCF Fleet Management.
• Trying to download any VCF 9.0 Component from (VCF Operations >> Fleet Management >> Lifecycle >> Binary Management) fails with below error:
  

  Error Code: LCMCOMMON92001
  Exception encountered when downloading the binaryNot Entitled, status code : 403

• The  "/var/log/vrlcm/vmware_vrlcm.log" of Fleet Management appliance reports below error:
  

  ERROR vrlcm[####] [pool-#-thread-##] [c.v.v.l.d.c.t.DownloadFromBroadcomDepot]  -- Exception encountered when downloading the binary: Not Entitled, status code : 403
  INFO vrlcm[####] [pool-#-thread-##] [c.v.v.l.p.a.s.Task]  -- Injecting task failure event. Error Code : 'LCMCO
  MMON92001', Retry : 'true', Causing Properties : '{ CAUSE ::  }'
  com.vmware.vrealize.lcm.common.exception.EngineException: Exception encountered when downloading the binaryNot Entitled, status code :
  403
          at com.vmware.vrealize.lcm.drivers.commonplugin.task.DownloadFromBroadcomDepot.execute(DownloadFromBroadcomDepot.java:249) [vml
  cm-commonplugin-core-9.0.1.0-SNAPSHOT.jar!/:?]
          at com.vmware.vrealize.lcm.automata.core.TaskThread.run(TaskThread.java:62) [vmlcm-engineservice-core-9.0.1.0-SNAPSHOT.jar!/:?]
          at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [?:?]
          at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [?:?]
          at java.base/java.lang.Thread.run(Unknown Source) [?:?]

Environment

VCF Fleet Management 9.x

Cause

The issue stemmed from using a download token associated with an incorrect Site ID for the Online Depot configuration.

Resolution

Follow the below steps to resolve this issue:

• Use the correct Site ID to generate your download token.

• Re-configure the Online Depot in VCF Fleet Management.

• Initiate the VCF component binary download (VCF Operations >> Fleet Management >> Lifecycle >> Binary Management).

Note : If the Generate Download Token option is greyed out in  Broadcom Support Portal , please open a SR with GCA (Global Customer Assistance) team.