Uninstall Sensor Action Doesn't Change the Status of a Sensor In Active Status

Products

• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR

Issue/Introduction

• Trying to uninstall a sensor and when using the "Uninstall Sensor" action nothing happens
• The sensor or endpoint may or may not even be installed or still exist

Environment

• Carbon Black Cloud: All Supported Versions

Cause

This could be an issue on the backend

Resolution

1. Generate a .HAR file while reproducing the issue
2. Confirm if more then one sensor is having this behavior
3. Contact Support to check on this behavior with the names of specific endpoints