Unable to change Zerto replication storage policy for VM on vVOL

Products

• VMware vSphere ESXi
• VMware vSphere ESXi 8.0

Issue/Introduction

When changing the storage policy for any VM on vVOL using Zerto replication storage policy, we see the error "Datastore doesn't match current VM policy: General error occurred. Storage policy hasn't changed no change in storage consumption"

Environment

VMware vCenter 8.x

Cause

Storage Profile service unable to get  backend storage feature as required to be a replicated device. 

/var/run/log/vvold.log 

2025-11-10T11:33:10.362Z Er(02) vmx vm-name:70044461-90-01-44-bbb7 17041720:VVOLLIB : VVolLib_StorageProfileManipulate:13057: SPM operation 'GetReplicationDeviceId' failed with error 'NULL'
2025-11-10T11:33:10.362Z In(05) vmx vm-name:70044461-90-01-44-bbb7 OBJLIB-VVOLOBJ : VVolObjGetDeviceGroupId: Policy Manipulation for cmd 'GetReplicationDeviceId' failed with Status 'FAILURE'

Resolution

Reboot vcenter to re-established connection to Vasa Provider 

Alternatively, please engage with storage storage to investigate further.