All Protection Groups are in critical state after AWS outage

Products

• VMware Live Recovery

Issue/Introduction

An administrator reported after AWS outage on 20th Oct all the protection groups went into critical state.

Environment

VMware Live Recovery 7.27.6.0

Cause

This is a known issue where the connector fails to restore connectivity to Scale-Out Cloud File System (SCFS) after the max attempts due to the AWS outage that occurred on 10/20/2025.

Resolution

Restarting the Ethernet port on SCFS resolves this issue, however only vLCR engineering team can do this. 

Additional Information

Gather the below information from the customer and open a PR for vLCR engineering to restart the SCFS port:

• Bundle Support ID
• Customer Site Org ID
• Run the command support remote-access enable on all connectors
• Run drc network test on all connectors and capture a screenshot
• If using Direct Connection, capture a screenshot of the BGP status