Vertica DR DB upgrade fails with VoltageSecureLib package error

Products

• Network Observability
• CA Performance Management

Issue/Introduction

During a DR DB Vertica upgrade to the latest 25.4.x release we're seeing an error.

At the end of the dr_install script run we see an error about a package that failed to upgrade.

The upgrade appears to complete the Vertica 24.x upgrades, but it fails trying to update the VoltageSecureLib package.

On vertica upgrade you are getting the following error message:

ERROR: <hostname>, the following packages failed to be updated to <version>: VoltageSecureLib

The error is seen in the dr_install CLI output. The error is also seen in the /opt/CA/IMDataRepository_vertica*/logs install log files.

Environment

All supported Network Observability DX NetOps Performance Management releases

Cause

Left over unused Vertica package not able to be upgraded successfully.

Resolution

This will be fixed via defect ID DE179201 in the upcoming 25.4.4 release. This is an ETA that is subject to change. Watch the Resolved Issues documentation to validate DE179201 is included in 25.4.4 as planned.

To avoid the error, before running dr_install.sh, run the following to uninstall the package.

• /opt/vertica/bin/adminTools -t uninstall_package -d <dbName> -p <dbPassword> -P voltagesecure
  • Replace <dbName> with the DB name.
  • Replace <dbPassword> with the DB password.

If the dr_install.sh was already run and the error was already seen, complete these steps:

1. Run the following to remove the package:
   • /opt/vertica/bin/adminTools -t uninstall_package -d <dbName> -p <dbPassword> -P voltagesecure
     • Replace <dbName> with the DB name.
     • Replace <dbPassword> with the DB password.
2. Run the dr_install.sh script and ensure no errors are seen.