HCX Fleet Appliance upgrade fails during Redeploy task with error "DeployAppliance failed. Error: Interconnect Service Workflow OvfUpload failed"

Products

• VMware HCX

Issue/Introduction

The HCX Service Mesh appliance upgrade failed during the Appliance Redeploy task, resulting in an error as below.

"Interconnect Service workflow OvfUpload failed"
"Appliance Config is incomplete, please check credentials"

HCX manager logs: /common/logs/admin/app.log

[Timestamp} UTC [InterconnectService_SvcThread-118831, J:a1e1223d, , TxId: ############] ERROR c.v.v.h.s.i.InterconnectUpgradeAppliance- InterconnectRedeploy failed, errorCode:null. stacktrace:null, errorMessage:Redeploy of Interconnect Appliance failed. Interconnect Service Workflow InterconnectRedeploy failed. Error:  Deploy and Configuration of Interconnect Appliances Failed. Interconnect Service Workflow DeployAppliance failed. Error: Interconnect Service Workflow OvfUpload failed. Error: The configuration for this VCenter UUID : #######, URL:https://vcenter in Appliance Config is incomplete, please check credentials

 

Environment

VMware HCX

Cause

Unhealthy vCenter registration status on the HCX manager due to incorrect/expired vCenter credentials.

Resolution

1.From HCX VAMI page: HCX Manager Admin UI (port 9443), verify vCenter is showing up healthy and green status. If not.

2. Re-register vCenter:  Navigate to Configuration > vCenter Server. Click Edit and re-enter the vCenter Server details and credentials, then click OK to re-register the extension.

3.  After updating credentials, navigate to Appliance Summary > HCX Services and restart the Web Service and Application Service to ensure the new credentials are used.

4. Reattempt the redeploy task to begin with upgrade.