NSX Manager doesn't get upgraded when the upgrade is initiated from SDDC Manager

Products

• VMware NSX

Issue/Introduction

• The NSX Manager upgrade was initiated from the SDDC Manager.
• The SDDC Manager's 'Update History ' shows the upgraded version of NSX Manager as expected.

         

• Executing the command below in the SDDC Manager's Database also verifies the upgraded version.

 

           # select id, version, cluster_fqdn from nsxt where cluster_fqdn='<FQDN of NSX Management Cluster>';


                             id                  |      version       |            cluster_fqdn

           --------------------------------------+--------------------+------------------------------------

            xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx | 4.1.2.6.0-24723849 |          xxxxxx.xxxx.xxxx.xxx

 

• However, the NSX Manager's Upgrade History still displays the old version, with no indication that an upgrade operation was initiated.

       

       

 

• NSX Manager's upgrade-cordinator.log also doesn't show any traces of Upgrade initiated or Failures.

 

Environment

NSX 4.x

Resolution

• To resolve this issue, perform the upgrade directly from the NSX Manager UI.
• Please refer the official documentation for more information Upgrading NSX

Additional Information

• If the above resolution doesn't resolve the issue, please open a support case with Broadcom. For more information, refer to Creating and managing Broadcom support cases.