robot is missing the user tag 1 and 2 in the OC Inventory

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Some robots are missing their User Tags in the OC Inventory after their IPs were changed. These robots only show on device entry in the Inventory with their latest IP address.

Environment

Any UIM version

Resolution

1. Execute the _nis_cache_clean and _reset_device_id_and_restart controller probe callback. 

A. Within Infrastructure Manager, navigate to the controller probe on a robot that you wish to clear

B. Select the Controller probe, open up the probe utility by pressing "Ctrl-P"

C. Open the Options dialog by pressing the second to the right icon. 

D. In options, select the "Expert Mode" checkbox and press OK.

E. In the probe commandset, select "_nis_cache_clean" and press the green arrow button to run it (Play Button)

F. In the probe commandset, select "_reset_device_id_and_restart" and press the green arrow button to run it (Play Button).

The robot will restart

2. Delete the robot from the OC Inventory and ensure that 'Prevent rediscovery is unchecked and confirm that User Tags are displayed.

Additional Information

How to clear the niscache