Legacy SSO set-up with Clarity fails to Navigate user to authentication error URL

Products

• Clarity PPM On Premise

Issue/Introduction

After upgrade to 16.3.1 and Above, a user who is locked or inactive is presented with an ERROR message on the browser instead of being navigate to the Authentication Error URL set-up in the NSA.

This is only impacting Clarity using Legacy SSO set-up as described here. 

SAML based SSO integrations are not impacted.

Environment

Clarity PPM 16.3.1 +

Cause

DE175659

Resolution

Fixed in 16.4.0 and above.