Spectrum Connector restart frequently

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Spectrum Connector restart frequently, the connector initially goes into "Online" status, and I am able to see all Alerts and CIs in SOI.

However, after a while, it suddenly performs a restart because it is missing a heartbeat.

Environment

SOI 4.2 and SOI 4.3
Spectrum Connector 2.0.0.259 and 2.0.0.260
DX NetOps Spectrum 23.3.13 and leter

Cause

The Spectrum connector uses the CORBA API to regularly communicate and retrieve data from the CA Spectrum servers. It is crucial to ensure that there is minimal network latency between the connector and the Spectrum server.

Please note that poor network performance or high network latency can cause missing heartbeats and result in the re-initialization of the connector.

Resolution

1. Verification & Timeouts

• Check Compatibility: Ensure your version of the Spectrum Connector is fully compatible with your specific versions of SOI and Spectrum. 
  CA Spectrum connector v.2.0.0.260 compatible with SOI 4.3 CU1 and later.
  CA Spectrum connector v.2.0.0.259 compatible with SOI 4.2 CU2 
  
  

• Adjust Heartbeat Interval: Increase the heartbeat timeout value from 90,000 to 900,000 to allow for minor network fluctuations.

2. Enable "Skip Connector Reinitialization"

By default, the connector is set to restart if a heartbeat is missed. You can override this by following these steps:

1. Navigate to: $SOIROOT\jsw\conf\SAM-IntegrationServices.conf

2. Locate the Java additional parameters section.

3. Change the “spectrum.connector.heartbeatmiss.ignore” property value to true.) 
   
   

   wrapper.java.additional.10=-Dspectrum.connector.heartbeatmiss.ignore=true

4. Restart the IFW Service to apply the changes.