Spectrum Connector restart frequently

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Spectrum Connector restart frequently, the connector initially goes into "Online" status, and I am able to see all Alerts and CIs in SOI.

However, after a while, it suddenly performs a restart because it is missing a heartbeat.

Environment

SOI 4.2 and SOI 4.3
Spectrum Connector 2.0.0.259
DX NetOps Spectrum 23.3.13

Cause

The Spectrum connector uses the CORBA API to regularly communicate and retrieve data from the CA Spectrum servers. It is crucial to ensure that there is minimal network latency between the connector and the Spectrum server.

Please note that poor network performance or high network latency can cause missing heartbeats and result in the re-initialization of the connector.

Resolution

1- Increase the heartbeat timeout value from 90000 to 900000 between the Spectrum connector and Spectrum server

2- Enable Skip Connector Reinitialization

By default the value of this property is set to 'false'. To enable this property, follow these steps:

• Go to $SOIROOT\jsw\conf\SAM-IntegrationServices.conf.
• Change the “spectrum.connector.heartbeatmiss.ignore” property value to true.) 
  (for example, wrapper.java.additional.10=-Dspectrum.connector.heartbeatmiss.ignore=true) 
• Update: You must start with additional.1 and count up without gaps (This is a convention for shoe-horning lists into Java properties syntax). 
• Restart the IFW Service.