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Valid class/family must be provided for a new CI


Article ID: 42072


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



When trying to run the GRloader command to import an xml file the following error appear:

<!--ERROR: Valid class/family must be provided for a new CI. class(CONTROLLER) family(null) is invalid.-->

<!--ERROR: Valid class/family must be provided for a new CI. class(Controller) family(null) is invalid.-->


SDM 12.7/9 and SDM 14.1.X


Class is not present in the application and when the import is trying to find this value and doesn't exist then message error appear.


1- Login in SDM with an administrator account.

2- To to Administration tab

3- Expand CA CMDB >> CI Class > search the missing class from the message. If doesn't exist then click on Create NEW button to create it.

4- Associate this new Class to a Family.

5- Run again the GRLoader command and verify.


Additional Information:

When using Class or Family these parameters must exist in SDM , xml , cvs or other extension file won't create them in if they are not present and this type of error will appear.


Release: SDMU0M99000-14.1-Service Desk Manager-Full License