VIP AuthHub- "Too many user sessions" after upgrading to 3.4.x release
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VIP AuthHub- "Too many user sessions" after upgrading to 3.4.x release

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Article ID: 420711

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Updated On:

Products

Symantec Identity Security Platform - IDSP (formerly VIP Authentication Hub)

Issue/Introduction

Getting the below Error upon Authentication after upgrading from 3.3.x to 3.4.x release 

{
    "flowState": "xxxxxxxxxxxxxxxxxxxx",
    "userName": "xxxxxxxxxxxxxxxxxxxx",
    "nextaction": "AUTH_DENIED",
    "data": {
        "errorCode": "0000117",
        "errorMessage": "Too many user sessions"
    }

Environment

AuthHub 3.4.x and onward

Resolution

With 3.4 release , there was an added setting under the SSO Session section called "SSO Maximum User Sessions"

SSO Maximum User Sessions: This refers to the max number of end user sessions when accessing applications. Possible values are- 1-999. Default is set to 10.

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/vip-authentication-hub/3-4/Admin-Console/adminconsole-settings/adminconsole-service-configuration.html

Adjust this setting per your requirements.