In CA Service Desk Manager (CA SDM) 14.1, lookup fields have a message beside them: "XX result is available, use Up and Down arrow keys to navigate'

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue

In CA Service Desk Manager (CA SDM) 14.1, lookup fields have a message beside them:  "XX result is available, use Up and Down arrow keys to navigate'

<Please see attached file for image>

<Please see attached file for image>

Environment

CA Service Desk Manager (CA SDM) 14.1

Windows, Linux and Unix

Cause

In most cases, issue is a result of an improper customization to the NX_ROOT/site/mods/www/wwwroot/css/analyst_styles.css file

Resolution

1. Using Web Screen Painter, open and edit the  STYLES_AHD.CSS file to add the following at the bottom of the file:

span.ui-helper-hidden-accessible{display:none;} 

2. Save and publish changes.

3. Run 'pdm_webcache' command and clear web browser cache

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: