In CA Service Desk Manager (CA SDM) 14.1, lookup fields have a message beside them: "XX result is available, use Up and Down arrow keys to navigate'
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<Please see attached file for image>
CA Service Desk Manager (CA SDM) 14.1
Windows, Linux and Unix
In most cases, issue is a result of an improper customization to the NX_ROOT/site/mods/www/wwwroot/css/analyst_styles.css file
1. Using Web Screen Painter, open and edit the STYLES_AHD.CSS file to add the following at the bottom of the file:
span.ui-helper-hidden-accessible{display:none;}
2. Save and publish changes.
3. Run 'pdm_webcache' command and clear web browser cache