VRSLCM Update Fails with "Job for rsyslog.service failed" and nftables Errors

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Applying Patch 5 to Aria Suite Lifecycle Manager fails.

• The UI might thrown an 403 Forbidden nginx error

• In the update log file located at /var/log/vrlcm/os-package-update.log, you see the following error sequence:

Job for rsyslog.service failed because the control process exited with error code.
See "systemctl status rsyslog.service" and "journalctl -xeu rsyslog.service" for details.
Failed to stop nftables.service: Unit nftables.service not loaded.
Failed to disable unit: Unit file nftables.service does not exist.
Created symlink /etc/systemd/system/multi-user.target.wants/lighttpd.service <E2><86><92> /usr/lib/systemd/system/lighttpd.service.
install: creating directory '/var/log/sa'

Environment

Aria Suite Lifecycle Manager 8.18

Cause

This issue typically occurs due to a corruption in the downloaded patch file or a transient failure during the OS package update process where rsyslog fails to re-register properly, causing the update workflow to exit prematurely.

Resolution

To resolve this issue, you must revert the appliance to its previous state and retry the upgrade with a fresh patch file.

Prerequisites: Ensure you have a valid snapshot taken prior to the failed update attempt.

Steps:

1. Revert to Snapshot:

   • Log in to the vCenter Server managing the VRSLCM appliance.

   • Right-click the VRSLCM VM and select Snapshots > Manage Snapshots.

   • Select the snapshot taken immediately before the upgrade attempt and select Revert.

   • Power on the VM and wait for the services to initialize.

2. Download Latest Patch:

   • Download a fresh copy of the vrslcm-8.18.0-Patch5.patch file

3. Retry the Upgrade:

   • Retry the patching from Step 2: VMware Aria Suite Lifecycle Patch 5 Installation