TIM not seeing network traffic.

Products

• CA Application Delivery Analysis MTP (NetQoS / ADA)
• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

  Introduction:

  In today's complex customer environments, there are usually a firewall (such as F5) and Load Balancer (such as NetScaler) in front of the TIM

  and the Web Server(s). This traffic is typically encrypted.

 Question:

 Why I am not able to see traffic from my firewall/load balancer in the TIM logs?

 Environment: 

 CA APM 10.1
 TIM 10.1
 Linux 6.x

Answer: 

  For TIM to see traffic, the following must be in place:

- Hardware Filters (MTP, if applicable)

- Web Server Filters

- SSL Private Keys (for SSL applications)

- Two Way Traffic (round trip)

- Supported SSL Ciphersuites and functionality (for SSL applications)


Additional Information:

Please see the CA APM Administration Guide for more on TIM Placement or CEM Insertion Location:

https://docops.ca.com/ca-apm/10-1/en/administrating/cem-configuration/networking-alternatives-for-cem/about-cem-insertion-locations

 

Environment

Release: CEMUGD00200-10.2-Introscope to CA Application-Performance Management-Upgrade Mai
Component: