In today's complex customer environments, there are usually a firewall (such as F5) and Load Balancer (such as NetScaler) in front of the TIM
and the Web Server(s). This traffic is typically encrypted.
Why I am not able to see traffic from my firewall/load balancer in the TIM logs?
CA APM 10.1
For TIM to see traffic, the following must be in place:
- Hardware Filters (MTP, if applicable)
- Web Server Filters
- SSL Private Keys (for SSL applications)
- Two Way Traffic (round trip)
- Supported SSL Ciphersuites and functionality (for SSL applications)
Please see the CA APM Administration Guide for more on TIM Placement or CEM Insertion Location: