Unable to edit a Configuration Item in Service Desk Manager

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue: 

Edits made to a Configuration Item will appear to save but the changes will not be retained. The below error is seen in the stdlogs:

 

[Microsoft OLE DB Provider for SQL Server] [ SQL Code=650 SQL State=42000] You can only specify the READPAST lock in the READ COMMITTED or REPEATABLE READ isolation levels.

 

 

Environment: 

Service Desk Manager 14.1 integrated with CA Asset Portfolio Management 14.1.

 

 

Resolution:

This problem is resolved in the latest Cumulative Patch for CA Asset Portfolio Management .

 

 

Additional Information:  

Ensure to follow the relevant post installation steps of the Cumulative Patch.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: