Could not login into DSM Web Console. No error message displayed
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Could not login into DSM Web Console. No error message displayed

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Article ID: 420381

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

When trying to login into DSM Web Console, the logon page is again displayed and no error message appears.

In <DSM PATH>\logs\wac_log.log we could see this error

2025-12-01 08:41:31,707 INFO c.c.w.u.WebServiceConnection [ajp-nio-0.0.0.0-8020-exec-8] wsdlFileUrl is http://<servername>/DSM_WebService/wsdl/
2025-12-01 08:41:31,897 ERROR c.c.w.u.WebServiceConnection [ajp-nio-0.0.0.0-8020-exec-8] The exception raised to create the session id is :
com.sun.xml.internal.ws.streaming.XMLStreamReaderException: XML reader error: com.ctc.wstx.exc.WstxEOFException: Unexpected EOF in prolog
 at [row,col,system-id]: [1,0,"http://<servername>/DSM_WebService/wsdl/"]
 at com.sun.xml.internal.ws.streaming.XMLStreamReaderUtil.wrapException(XMLStreamReaderUtil.java:311) ~[?:1.8.0_212]
 at com.sun.xml.internal.ws.streaming.XMLStreamReaderUtil.next(XMLStreamReaderUtil.java:84) ~[?:1.8.0_212]
 at com.sun.xml.internal.ws.streaming.XMLStreamReaderUtil.nextContent(XMLStreamReaderUtil.java:154) ~[?:1.8.0_212]
 at com.sun.xml.internal.ws.streaming.XMLStreamReaderUtil.nextElementContent(XMLStreamReaderUtil.java:89) ~[?:1.8.0_212]
 at com.sun.xml.internal.ws.wsdl.parser.RuntimeWSDLParser.hasWSDLDefinitions(RuntimeWSDLParser.java:310) ~[?:1.8.0_212]
 at com.sun.xml.internal.ws.wsdl.parser.RuntimeWSDLParser.parse(RuntimeWSDLParser.java:217) ~[?:1.8.0_212]
 at com.sun.xml.internal.ws.wsdl.parser.RuntimeWSDLParser.parse(RuntimeWSDLParser.java:194) ~[?:1.8.0_212]
 at com.sun.xml.internal.ws.wsdl.parser.RuntimeWSDLParser.parse(RuntimeWSDLParser.java:163) ~[?:1.8.0_212]

...

Caused by: com.ctc.wstx.exc.WstxEOFException: Unexpected EOF in prolog
 at [row,col,system-id]: [1,0,"http://<servername>/DSM_WebService/wsdl/"]
 at com.ctc.wstx.sr.StreamScanner.throwUnexpectedEOF(StreamScanner.java:701) ~[woodstox-core-6.4.0.jar:6.4.0]
 at com.ctc.wstx.sr.BasicStreamReader.handleEOF(BasicStreamReader.java:2235) ~[woodstox-core-6.4.0.jar:6.4.0]
 at com.ctc.wstx.sr.BasicStreamReader.nextFromProlog(BasicStreamReader.java:2141) ~[woodstox-core-6.4.0.jar:6.4.0]
 at com.ctc.wstx.sr.BasicStreamReader.next(BasicStreamReader.java:1180) ~[woodstox-core-6.4.0.jar:6.4.0]
 at com.sun.xml.internal.ws.util.xml.XMLStreamReaderFilter.next(XMLStreamReaderFilter.java:81) ~[?:1.8.0_212]
 at com.sun.xml.internal.ws.streaming.XMLStreamReaderUtil.next(XMLStreamReaderUtil.java:65) ~[?:1.8.0_212]
...

2025-12-01 08:41:31,902 ERROR c.c.w.a.LoginAction [ajp-nio-0.0.0.0-8020-exec-8] The Exception raised to create the session with webservices 
java.lang.NullPointerException: null
 at com.ca.wac.utilities.DSMWebServiceSessionBean.initServiceStubs(DSMWebServiceSessionBean.java:188) ~[classes/:?]
 at com.ca.wac.utilities.DSMWebServiceSessionBean.<init>(DSMWebServiceSessionBean.java:89) ~[classes/:?]
 at com.ca.wac.actions.LoginAction.execute(LoginAction.java:97) [classes/:?]
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_212]
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_212]
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_212]

 

And when trying to open this url with an Internet Browser and empty page is displayed (instead the wsdl xml file).

http://<servername>/DSM_WebService/wsdl/

Environment

Client Automation - All Versions

Cause

This problem occurs when the feature "Static Content" under "Common HTTP features" in Web Server (IIS) role is not checked :

Resolution

  1. Open Server Manager.

  2. On the top left, select Manage - Add Roles and Features



  3. Follow the wizard and in Server Roles, expand "Web Server (IIS)", "Web Server" and "Common HTTP Features". Then check feature "Static Content" :



  4. Click Next button and Install button.
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