Symantec VIP Enterprise Gateway vipdiagnostic.bat "Connection to VIP Manager failed." test shows a warning

Products

• VIP Service

Issue/Introduction

Symantec VIP Enterprise Gateway vipdiagnostic.bat tool shows a warning for the "Connection to VIP Manager failed."

The vipDiagnostic.log shows the error:

INFO  "2025-01-01 09:19:59.445 GMT-0700" "[VipDiagnostic:testCloudConnectivityFromIDPsAndLDAPSync] Service host: manager.vip.symantec.com, Service IP: x.x.x.x"
INFO  "2025-01-01 09:19:59.446 GMT-0700" "[VipDiagnostic:testCloudConnectivityFromIDPsAndLDAPSync] Executing request /vipmgr to https://manager.vip.symantec.com:443"
ERROR "2025-12-01 09:20:20.737 GMT-0700" "[VipDiagnostic:testCloudConnectivityFromIDPsAndLDAPSync] IOException occured while execute request. Error: Connect to http://manager.vip.symantec.com:80 [manager.vip.symantec.com/144.49.232.6] failed: Connection timed out: no further information"

Resolution

This issue is resolved by upgrading to VIP Enterprise Gateway 9.11.2 (available 04 December 2025).