SYSVIEW 17.0 - Receiving GIM69207S ** RECEIVE PROCESSING HAS FAILED BECAUSE THE CONNECTION WITH THE SERVER FAILED.

Products

• SYSVIEW Performance Management

Issue/Introduction

Receiving GIM69207S ** RECEIVE PROCESSING HAS FAILED BECAUSE THE CONNECTION WITH THE SERVER FAILED.  javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake while running the zOSMF workflow.
The certificates are correct and are able to actually connect via the network.

 

Environment

SYSVIEW 17.0
SMP/E level 37.29

Cause

This issue is caused by an EOFException: SSL peer shut down incorrectly, suggesting the remote server unexpectedly closed the connection during the handshake. 
It’s possible that the handshake failed because the remote server closed the connection prematurely or incorrectly.

 

Resolution

Verify there are no firewalls or proxies blocking the connection. 

Test connectivity to the server:
telnet <server> <port>

As well, check the current Java version:

java -version

The request involves an inventory file (/tmp/SMPE2025287121651611189/inventory) with content="all" and a waitTime="100".
Review the waitTime="100" parameter; if it’s too low, please increase it to allow more time for the server response.
Ensure the application has permissions to read/write to this directory.
If you have access to the server logs, please check for corresponding errors to identify if the issue is server-side.