Issue with MongoDB Management Pack on Aria Operations 8.18.4/5 - After "validating the connection" the error "All provided hosts (<IP_Address>) are not responding. Cluster cannot be monitored at this time

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Issue with MongoDB Management Pack on Aria Operations 8.18.4/5

Mgmt Pack has just been installed

Shows error  - After "validating the connection" the error "All provided hosts (<IP_Address>) are not responding. Cluster cannot be monitored at this time

 

Environment

Aria Operations 8.X+

Cause

Error indicates a communication/connection problem

issue seen in the Management Pack log/adapters/MongoDBAdapter/MongoDBAdapter_######.log

 

This indicates a connection problem.

 

3 main highlights from MongoDBAdapter.log

 

* ERROR [Collector worker thread 8] (59767) com.bluemedora.exuno.DataProvider.error - com.bluemedora.mongo.mongodb.MongoDBCollector$Companion: All provided hosts (<IP_Address>) are not responding. Cluster cannot be monitored at this time.

 

* HOST IS DOWN: Mongo_DB_FQDN:27017 - No route to host (Host unreachable)

 

* Create Client Test

      Type:       create_client_test

      Result:     Failed

      Message:    All provided hosts (<IP_Address>) are not responding. Cluster cannot be monitored at this time.

 

 

YYYY-MM-DDTHH:MM:SS.sssZ ERROR [Collector worker thread 8] (59767) com.bluemedora.exuno.DataProvider.error - com.bluemedora.mongo.mongodb.MongoDBCollector$Companion: All provided hosts (<IP_Address>) are not responding. Cluster cannot be monitored at this time.

YYYY-MM-DDTHH:MM:SS.sssZ ERROR [Collector worker thread 8] (59767) com.bluemedora.exuno.DataProvider.error - com.bluemedora.exuno.DataProvider: Caught an exception while collecting: null

YYYY-MM-DDTHH:MM:SS.sssZ ERROR [Collector worker thread 8] (59767) com.bluemedora.exuno.DataProvider.error - com.bluemedora.exuno.DataProvider: Diagnosing connection problem

YYYY-MM-DDTHH:MM:SS.sssZ WARN  [Collector worker thread 8] (59767) com.bluemedora.exuno.DataProvider.warn - com.bluemedora.mongo.mongodb.util.MongoDBClient$Companion: HOST IS DOWN: Mongo_DB_FQDN:27017 - No route to host (Host unreachable)

java.net.NoRouteToHostException: No route to host (Host unreachable)

YYYY-MM-DDTHH:MM:SS.sssZ ERROR [Collector worker thread 8] (59767) com.bluemedora.exuno.DataProvider.error - com.bluemedora.mongo.mongodb.MongoDBTester$Companion: All provided hosts (<IP_Address>) are not responding. Cluster cannot be monitored at this time.

YYYY-MM-DDTHH:MM:SS.sssZ ERROR [Collector worker thread 8] (59767) com.bluemedora.exuno.DataProvider.error - com.bluemedora.exuno.DataProvider: Diagnostic Result:

 

-------------------------------

--- Test Connection Result ---

------------------------------

  Overall Result: *** Failed! ***

  --- Critical Tests ---

'host' is valid

  Type:       host

  Result:     Passed

  Message:    'host' is valid.

 

'connecting_to' is valid

  Type:       connecting_to

  Result:     Passed

  Message:    'connecting_to' is valid.

 

'validate_certificate_against_truststore' is valid

  Type:       validate_certificate_against_truststore

  Result:     Passed

  Message:    'validate_certificate_against_truststore' is valid.

 

'ssl_mongos' is valid

  Type:       ssl_mongos

  Result:     Passed

  Message:    'ssl_mongos' is valid.

 

'auth_mongos' is valid

  Type:       auth_mongos

  Result:     Passed

  Message:    'auth_mongos' is valid.

 

'username_mongos' is valid

  Type:       username_mongos

  Result:     Passed

  Message:    'username_mongos' is valid.

 

'password_mongos' is valid

  Type:       password_mongos

  Result:     Passed

  Message:    'password_mongos' is valid.

 

'ssl_mongod' is valid

  Type:       ssl_mongod

  Result:     Passed

  Message:    'ssl_mongod' is valid.

 

'auth_mongod' is valid

  Type:       auth_mongod

  Result:     Passed

  Message:    'auth_mongod' is valid.

 

'username_mongod' is valid

  Type:       username_mongod

  Result:     Passed

  Message:    'username_mongod' is valid.

 

'password_mongod' is valid

  Type:       password_mongod

  Result:     Passed

  Message:    'password_mongod' is valid.

 

'connection_timeout' is valid

  Type:       connection_timeout

  Result:     Passed

  Message:    'connection_timeout' is valid.

 

'server_selection_timeout' is valid

  Type:       server_selection_timeout

  Result:     Passed

  Message:    'server_selection_timeout' is valid.

 

Create Client Test

  Type:       create_client_test

  Result:     Failed

  Message:    All provided hosts (<IP_Address>) are not responding. Cluster cannot be monitored at this time.

 

YYYY-MM-DDTHH:MM:SS.sssZ ERROR [Collector worker thread 8] (59767) com.bluemedora.vrealize.adapter.mongodb.CollectionResultCache.getResult - Error performing collection: Caught an exception while collecting: null

YYYY-MM-DDTHH:MM:SS.sssZ ERROR [Collector worker thread 8] (59767) com.vmware.tvs.vrealize.adapter.core.UnlicensedAdapter.onCollect - Encountered a CollectionException during live collection.

Resolution

Log entries above indicated a communication issue.

This issue was resolved on reviewing Firewall settings for the environment

Confirmed that the management pack is now working after configuring the bind IP and firewall rule on the MongoDB VM