Dropdown menus are empty when deploying VCF Automation Plugin on ServiceNow Zurich release

Products

• VCF Automation

Issue/Introduction

When attempting to deploy the VCF Automation Plugin on the ServiceNow Zurich release, the dropdown menus in the User Interface (UI) are empty. Specific fields such as Application, Location, and Server Owner do not display any selectable items.

Environment

Aria Automation 8.18.1

ServiceNow Zurich release

Cause

This issue is due to a limitation in the ServiceNow Zurich release regarding the scripting governance tool feature. The system user requires the snc_required_script_writer_permission role to populate these fields, but this role is not assigned by default in this release configuration.

Resolution

To resolve this issue, apply the following workaround to grant the necessary permissions to the admin role.

• Log in to ServiceNow as a System Administrator.
• Navigate to the sys_user_role table.
• Locate and open the admin record.
• Scroll to the Contains roles section.
• Edit the list to add the snc_required_script_writer_permission role.
• Click Save.
• Retry the deployment in the VCF Automation Plugin; the dropdown menus should now populate correctly.

Additional Information

This is a known behavior in the ServiceNow Zurich release. Adding the snc_required_script_writer_permission to the admin role allows the system user to function correctly if the strict scripting governance features are not explicitly required for your governance model.