When SOI is with https enabled a new installation of IFW for a new Connector fails because the installer fails

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Customer has https (SSL) communication configured for SOI. Now he needs to install a new Connector for his environment.

The installation of IFW fails because it does not connect to SOI. Our customer cannot always when a new Connector has to be install role back all SSL configuration settings and put back once the new connector is install. 

Is there any solution available for the request ?

Resolution

Uncheck the "Verify connection" option during the IFW installation.