Failure to collect an NSX log bundle via CLI

Products

• VMware NSX

Issue/Introduction

• The "get support-bundle" command fails.
• The following error occurs.

% Error, insufficient diskspace to generate a support bundle, please delete nonessential files from the file-store

Environment

• VMware NSX
• VMware NSX-T Data Center

Cause

• /image is full.
• You can check the status of /image with the df command as root user.

df -h |egrep "Mounted on|/image"
Filesystem                   Size  Used Avail Use% Mounted on
/dev/mapper/nsx-image         42G   40G     0 100% /image

 

Resolution

• Execute the following command as an admin user to check for any unnecessary files.

get files

• Delete unnecessary files with the following command.

del file <file_name>

 

If there are no unnecessary files in /image, please open a case with Broadcom Support and reference this KB article.

Follow instructions here to create support case: Creating and managing Broadcom support cases