VCF bring-up fails during the "Externalize vCenter" step in Cloud Builder

Products

• VMware SDDC Manager

Issue/Introduction

• New VCF deployment on VxRail fails during the "Externalize vCenter" step when using the Cloud Builder tool.
  
  
• Following snippets are observed in /var/log/vmware/vcf/bringup/vcf-bringup.log
YYYY-MM-DDTHH:MM:SS.035+0000 [bringup,######################,####] INFO  [c.v.e.s.c.v.VxRailManagerService,pool-2-thread-4] Creating VxRail Manager HttpClientService for account [email protected]
YYYY-MM-DDTHH:MM:SS.037+0000 [bringup,######################,####] INFO  [c.v.e.s.c.v.VxRailManagerService,pool-2-thread-4] Externalizing VC for VxRail Manager <vXrail_FQDN> using endpoint /rest/vxm/v1/vc/mode
YYYY-MM-DDTHH:MM:SS.120+0000 [bringup,######################,####] INFO  [c.v.v.secure.http.HttpClientService,pool-2-thread-4] Response Body: {"message": "The provided vCenter credentials are not valid."}
YYYY-MM-DDTHH:MM:SS.120+0000 [bringup,######################,####] INFO  [c.v.e.s.c.v.VxRailManagerService,pool-2-thread-4] VxRail Manager response status: 401
YYYY-MM-DDTHH:MM:SS.120+0000 [bringup,######################,####] ERROR [c.v.e.s.o.model.error.ErrorFactory,pool-2-thread-4] [74T56O] EXTERNALIZE_VC_FAILED Externalize Management VC Failed.

      com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: Externalize Management VC Failed.
        at com.vmware.vcf.common.fsm.plugins.action.impl.ExternalizeVCAction.execute(ExternalizeVCAction.java:70)
        at com.vmware.vcf.common.fsm.plugins.action.impl.ExternalizeVCAction.execute(ExternalizeVCAction.java:24)
        at com.vmware.evo.sddc.orchestrator.platform.action.FsmActionState.invoke(FsmActionState.java:62)
        at com.vmware.evo.sddc.orchestrator.platform.action.FsmActionPlugin.invoke(FsmActionPlugin.java:159)
        at com.vmware.evo.sddc.orchestrator.platform.action.FsmActionPlugin.invoke(FsmActionPlugin.java:144)
        at com.vmware.evo.sddc.orchestrator.core.ProcessingTaskSubscriber.invokeMethod(ProcessingTaskSubscriber.java:400)
        at com.vmware.evo.sddc.orchestrator.core.ProcessingTaskSubscriber.processTask(ProcessingTaskSubscriber.java:520)
        at com.vmware.evo.sddc.orchestrator.core.ProcessingTaskSubscriber.accept(ProcessingTaskSubscriber.java:124)

• VMware vSAN Hardware Compatibility List (HCL) Database is out of date.
  Check the same by navigating to Navigating to the health sub-test: Cluster > Monitor > vSAN > Skyline Health > Hardware Compatibility

Environment

VCF on VxRail
SDDC Manager 5.x

Resolution

• To fix the issue, update vSAN HCL database following the Updating the vSAN HCL database manually
• Once the database is updated, Retry the task from the Cloud Builder UI.