Collector will not start after upgrading to 24.1

Products

• Autosys Workload Automation

Issue/Introduction

After upgrading WCC to 24.1, CA-wcc-service service will not start.

Environment

WCC 24.1

Cause

When reviewing the Collector logs, the following message may be displayed: 

INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:223)
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:123)
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.instantiateBean(AbstractAutowireCapableBeanFactory.java:1351)
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     ... 25 more
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 | Caused by: java.lang.VerifyError: Bad return type
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 | Exception Details:
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |   Location:
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     com/fasterxml/jackson/databind/cfg/MapperBuilder.streamFactory()Lcom/fasterxml/jackson/core/TokenStreamFactory; @7: areturn
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |   Reason:
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     Type 'com/fasterxml/jackson/core/JsonFactory' (current frame, stack[0]) is not assignable to 'com/fasterxml/jackson/core/TokenStreamFactory' (from method signature)
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |   Current Frame:
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     bci: @7
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     flags: { }
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     locals: { 'com/fasterxml/jackson/databind/cfg/MapperBuilder' }
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     stack: { 'com/fasterxml/jackson/core/JsonFactory' }
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |   Bytecode:
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 |     0000000: 2ab4 0002 b600 08b0                    
INFO   | jvm 1    | 2025/11/24 09:55:25 |       13 | 

WCC is failing to load jackson core files.

Resolution

Locate and delete the old Jackson files. The previous version of WCC 12.1, the jackson files will be located in the  /opt/CA/WorkloadAutomationAE/wcc/tomcat/webapps/wcc/WEB-INF/lib directory

The older version of jackson will have a version of 2.14 or older.

268636986 -rwxr-xr-x. 1 autosys autosys    76636 Jun 29  2023 jackson-annotations-2.14.3.jar

268637065 -rwxr-xr-x. 1 autosys autosys   473081 Jun 29  2023 jackson-core-2.14.3.jar

268636985 -rwxr-xr-x. 1 autosys autosys  1617187 Jun 29  2023 jackson-databind-2.14.3.jar

 

The new version of the jackson files that is installed with 24.1 will be located in /opt/CA/WorkloadAutomationAE/wcc/jars directory. 

152434009 -rw-r--r--.  1 autosys autosys   78494 Sep 19 05:03 jackson-annotations-2.18.2.jar

152434010 -rw-r--r--.  1 autosys autosys  597807 Sep 19 05:03 jackson-core-2.18.2.jar

152434011 -rw-r--r--.  1 autosys autosys  232248 Sep 19 05:03 jackson-core-asl-1.9.13.jar

152434012 -rw-r--r--.  1 autosys autosys 1658755 Sep 19 05:03 jackson-databind-2.18.2.jar

152434013 -rw-r--r--.  1 autosys autosys  132690 Sep 19 05:03 jackson-datatype-jsr310-2.18.2.jar

152434014 -rw-r--r--.  1 autosys autosys   32408 Sep 19 05:03 jackson-module-jakarta-xmlbind-annotations-2.18.2.jar

152434015 -rw-r--r--.  1 autosys autosys   37184 Sep 19 05:03 jackson-module-jaxb-annotations-2.18.2.jar

 

Once the files are removed, restart the WCC services.