NSX UI shows "Search index is out of sync" error with an exception
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NSX UI shows "Search index is out of sync" error with an exception

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Article ID: 419672

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Updated On:

Products

VMware NSX

Issue/Introduction

  • NSX UI encountered "Search Index out of sync" Error with an Exception as below

    The following error occurred:
    resource_type:{0}NSX start search resync {1}CLI Broadcom
    Search index is out of sync for ''''resource_type:{0}''''. Run the ''''start search resync {1}'''' CLI command on the NSX appliance to resync. If the issue persists, contact Broadcom Support.

 

  • Host (Clusters, Other Nodes, Standalone, Transport Node Profile) does not display in the NSX UI.
  • Uninstalling NSX failed to uninstall the host software.
  • Unable to remove the NSX VIBs or make changes in the Environment.

We can see the log entries in the nsx_manager /var/log/syslog when trying to uninstall:

2025-10-26T12:59:31.686Z p#######2 NSX 77780 FABRIC [nsx@6876 comp="nsx-manager" level="INFO" subcomp="manager"] Updating existing DeploymentUnitInstance: DeploymentUnitInstance [ id=DeploymentUnitInstance/2e##d#5#-b##d-##4e-b9##-f##09##82##8, deploymentUnitId=DeploymentUnit/2######7-10##-##63-9603-35########14, hostId=HostTransportNode/####5324-##b6-41##-a384-bf#########1, entityId=null, prevEntityId=null, runningVersion=4.2.2.0.0.24730889, deploymentProgressState=UNINSTALL_FAILED, deploymentGoalState=DISABLED, internalLastKnownOSVersion=8.0.3, agentId=null, errorId=0, errorMessage=Unable to remove vib on host.#012java.rmi.RemoteException: VI SDK invoke exception:java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException: Cannot invoke "String.length()" because "<parameter2>" is null, scxInstalled=false] with DeploymentUnitInstance: DeploymentUnitInstance [ id=DeploymentUnitInstance/2######4-##5d-4f##-b##5-##########28, deploymentUnitId=DeploymentUnit/#####597-1##a-45##-##03-3##########4, hostId=HostTransportNode/######24-66##-##31-###4-bf6########1, entityId=null, prevEntityId=null, runningVersion=4.2.2.0.0.24730889, deploymentProgressState=UNINSTALL_IN_PROGRESS, deploymentGoalState=DISABLED, internalLastKnownOSVersion=8.0.3, agentId=null, errorId=0, errorMessage=Unable to remove vib on host.#012java.rmi.RemoteException: VI SDK invoke exception:java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException: Cannot invoke "String.length()" because "<parameter2>" is null, scxInstalled=false]

./nsx_manager_#####511-##b5-###e-a1##-7##########2_######26_13####/var/log/syslog:2025-10-26T12:59:31.686Z p#######2 NSX 77780 FABRIC [nsx@6876 comp="nsx-manager" level="INFO" subcomp="manager"] Updated DeploymentUnitInstance: DeploymentUnitInstance [ id=DeploymentUnitInstance/2#######-b5##-4f##-##15-f##########8, deploymentUnitId=DeploymentUnit/2d#####7-###a-4###-##03-##########14, hostId=HostTransportNode/60######-66##-###1-a3##-###########1, entityId=null, prevEntityId=null, runningVersion=4.2.2.0.0.24730889, deploymentProgressState=UNINSTALL_IN_PROGRESS, deploymentGoalState=DISABLED, internalLastKnownOSVersion=8.0.3, agentId=null, errorId=0, errorMessage=Unable to remove vib on host.#012java.rmi.RemoteException: VI SDK invoke exception:java.rmi.RemoteException: VI SDK invoke exception:org.dom4j.DocumentException: Cannot invoke "String.length()" because "<parameter2>" is null, scxInstalled=false]

Environment

VMware NSX Datacenter.

Resolution

Workaround:

Follow the referenced KB article to DELETE TN: Installing or Upgrading NSX on an ESXi host fails reporting the node already exists

Run the API below and get the result. Also, confirm that the TN is deleted.

  • DELETE https://<NSX Mgr IP>/policy/api/v1/infra/sites/default/enforcement-points/default/host-transport-nodes/<UUID>?force=true&unprepare_host=false
  • Wait five minutes, then run the GET transport node state command again, periodically until "Object Not found" is returned.

Post which below commands:

  • start search resync policy
  • start search resync manager

Additional Information

If you are contacting Broadcom support about this issue, to aid a timely response and resolution, please provide the following:

  • NSX version.
  • Was the issue encountered during an upgrade or install?
  • Were all workaround options completed, and if not, which options were not completed and the reason why they were not completed or what issue prevented completion of them?
  • NSX Manager log bundles.
  • ESXi host log bundles for hosts that are failing to configure as transport nodes.
  • Text of any error messages seen in the NSX GUI or command lines pertinent to the investigation, and a screenshot.
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