SD Job Error SDM228514. Job execution postponed. Unable to download package from SS or any collaborating agent.

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

A SD Job is failing with following error :

Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

Environment

Client Automation - All Versions

Cause

Following error could occur with following scenario :

1- A SD Job is sent to an Agent. And Agent Download Method set to "Internal - NOS"

2- Agent could not access the Microsoft share or NFS share and switch to "Internal - NOS-less"

3- Following parameter is set to the Scalability Server :

DSM/Software Delivery/Scalability Server/Neighbour Aware Software Distribution/Neighbour Aware Software Distribution: Enable agent collaboration for software deployment = True

4- Following parameters are set to the Domain Manager :

DSM/Software Delivery/Shared/NOS: NOS-less agents attached = NO
DSM/Software Delivery/Shared/NOS: NOS-less on the fly = True

 

Conclusion :

We have the problem with following settings :

Agent : Agent Download Method set to "Internal - NOS" and Agent has to switch to NOSLESS because the network share is not accessible.

Scalability server : Neighbour Aware Software Distribution: Enable agent collaboration for software deployment = True

Domain Manager : NOS: NOS-less agents attached = NO
                               NOS: NOS-less on the fly = True

Resolution

It works with a modification of one setting as described below :

Agent Download Method = NOS-LESS
Neighbor Aware Software Distribution (NASD) = True
NOS-less agents attached = NO

OR

Agent Download Method = NOS
Neighbor Aware Software Distribution (NASD) = False
NOS-less agents attached = NO

OR

Agent Download Method = NOS
Neighbor Aware Software Distribution (NASD) = True
NOS-less agents attached = YES

So the solution is to change one setting described above.