Logging for VA MS Teams Integration

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The following instructions describe how to change the log level of the logs generated by the MSTeams-CIS-Server deployment when integrating the Virtual Analyst ("ARIA) with MS Teams. 

Environment

Service Management 17.4

Resolution

1. Close the MSTeams-CIS-Server\start.bat console to stop services.

2. Open MSTeams-CIS-Server\.env file and search for  "# Bot Message Timeout - how long to wait the bot to respond to sent messages (seconds) - default 5 seconds"

3. Look for logLevel

4. Uncomment the logLevel and set the log level.

Example:

logLevel='data'

Note: The default log level is info. Valid log levels: "crit", "error", "warning", "notice", "info", "debug", "data", "silly".

5. Run start.bat to start services.

6. Now the MSTeams-CIS-Server\logs\va-connector.log will log with the new log level set in the step 4.

Additional Information

CA Virtual Analyst Integration with MS Teams