VCF Automation - "Rotate service account" task for a VCF Instance fails with "SERVICE_ACCOUNT_INTERNAL_ERROR"
Article ID: 419388
Updated On:
Products
Issue/Introduction
When rotating service account for a VCF Instance in Automation UI, the task can fail with the below error message:
Internal Server Error
- 500 : "{"errorCode":"SERVICE_ACCOUNT_INTERNAL_ERROR","arguments":["com.vmware.vapi.std.errors.InternalServerError: InternalServerError (com.vmware.vapi.std.errors.internal_server_error) (statusCode:500) => {\n messages = [],\n data = =>
{error_message=An unknown error occurred during last user account operation, please retry again., error_code=36162, module_name=node-services},\n errorType = INTERNAL_SERVER_ERROR\n}"],"message":"Error - com.vmware.vapi.std.errors.InternalServerError: InternalServerError (com.vmware.vapi.std.errors.internal_server_error) (statusCode:500) => {\n messages = [],\n data = => {error_message=An unknown error occurred during last user account operation, please retry again., error_code=36162, module_name=node-services}
Environment
VCF Automation 9.0
Cause
If one NSX Manager in a VCF-Instance is disconnected, it causes the Rotate Service Account routine for all NSX-Managers in that VCF-Instance to fail.
Resolution
Ensure that all NSX Managers in this VCF Instance are listed as "Connected" in SDDC-Manager.
A fix for this issue is tentatively planned for VCF versions 9.0.2 and 9.1.
In VCF 9.0.0, fixing the "disconnected" NSX Manager displayed in SDDC Manager will then allow a "Rotate Service Account" task to complete in Automation.
Additional Information
Remediate Passwords for VMware Cloud Foundation Components After a VCF Automation Restore
https://techdocs.broadcom.com/us/en/vmware-cis/vcf/vcf-9-0-and-later/9-0/fleet-management/backup-and-restore-of-cloud-foundation/restore-vcf-automation/remediate-passwords-for-vmware-cloud-foundation-components.html
Feedback
