Resetting a Forgotten local Root Password for VMware Tanzu Guardrails for Workloads, Aria Config, RAAS

Products

• VMware Tanzu Platform Services - SALT
• VMware SaltStack
• SaltStack entitlement to VMware

Issue/Introduction

This article explains the process to follow if the root password for the VMware Tanzu Guardrails for Workloads, Aria Config, RAAS

• The login to VMware Tanzu Guardrails for Workloads, Aria Config, RAAS portal as local root fails.
• The local root account for VMware Tanzu Guardrails for Workloads, Aria Config, RAAS password has been lost or forgotten.

Environment

VMware Tanzu Guardrails for Workloads 8.x

Aria Automation Config 8.x

RAAS 8.x

Resolution

If the root password has been forgotten, you must open a ticket with the Support Team, referencing this article, to apply a potential workaround for this issue:

Creating a case with Broadcom Support 

Creating the case with Broadcom Support