URLs tab in Track and Trace is empty
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URLs tab in Track and Trace is empty

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Article ID: 419365

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Updated On:

Products

Email Security.cloud

Issue/Introduction

The tab URLs in Track and Trace is empty, it doesn't show ClickTime protected URL.

Environment

Email Security.cloud

Resolution

URLs rewritten by ClickTime are not displayed in URLs tab in Track and Trace by design, as this is reserved for convicted URLs.
Any Email URL or Destination URL displayed on this tab has been recognized as malicious, phishing, or spam.