Stemcell upgrade fails with the error "Stemcell does not contain an AMI in region us-gov-west-1"

Products

• VMware Tanzu Platform - Cloud Foundry

Issue/Introduction

In a Tanzu Platform Cloud Foundry foundation running in AWS GovCloud, upgrading a stemcell failed with the error:

creating stemcell (bosh-aws-xen-hvm-ubuntu-jammy-go_agent 1.954):
CPI 'create_stemcell' method responded with error: CmdError{"type":"Bosh::Clouds::CloudError","message":"Stemcell does not contain an AMI in region us-gov-west-1","ok_to_retry":false}
Exit code 1

 

When manually searching for the AMI ID using the AWS console, the AMI is not found as well.  The AMI ID can be retrieved from the stemcell.MF file from the particular stemcell TGZ file that is downloaded from Broadcom Support Portal downloads page.

Environment

VMware Tanzu Platform Cloud Foundry

Cause

The GovCloud account being used has permissions issue that is causing it to not find the AMIs.

Resolution

Reach out accordingly to the team that manages the GovCloud accounts and request them to look into this issue.  Once the account related issue is resolved, the account should be able to manually search for the AMI successfully, via the AWS Console.  If so, retry the stemcell upgrade or Apply Changes.