SEND_MAIL function error | Login object not found for MAIL

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

When attempting to use the SEND_MAIL script function, an error like the following occurs:

U00020574 Runtime error in object 'SCRI.NAME', line '00001'. Login object 'LOGIN.SMTP_LOGIN' not found or no login information for this platform or host ('MAIL', '*')

This occurs when there is a dedicated login object for SMTP authentication

Environment

All versions

Cause

Login object is incorrectly configured to use an Agent name instead of the required asterisk * placeholder for the Agent field

Resolution

To resolve this error, modify the LOGIN.SMTP_LOGIN object (or other login object depending on SMTP_LOGIN setting in UC_CLIENT_SETTING) to use the wildcard character (*) fro the Agent field.

 

• Open the Login object used for SMTP (e.g., LOGIN.SMTP_LOGIN).

• Navigate to the Login tab.

• In the Agent field, ensure the value is a single asterisk (*).

  • The SEND_MAIL function does not run on a specific agent; it utilizes the Automation Engine's internal processes, which look for the wildcard * here.

• Save and Close the Login object.

• Test the SEND_MAIL script again.

Example of Correct Login Object Configuration: