Problem with logging AD accounts into AWA

Products

• CA Automic Dollar Universe

Issue/Introduction

Users synchronized from Active Directory (AD) into Automic Workload Automation (AWA) cannot log in, despite successful LDAP synchronization. This occurs when their AD account was previously deleted.

Symptoms

• AWA LDAP sync reports success, and users appear in AWA.
• Users are unable to log in to AWA with their AD credentials.
• Standard AWA LDAP configuration settings are correct.
• Web server logs may show "access denied" during login attempts.

Environment

Product: CA Automic Workload Automation - Automation Engine

Cause

When user is deleted, it moves to the Recycle Bin.

Resolution

One of the reasons can be that when you delete the user it lands in Recycle bin where the box is "User is active" is being unchecked, so the use becomes inactive. Remove the user from Recycle bin or do an unload so the user is permanently deleted from the db.