"Launcher service not running" under "Platform health: node is not active" in VCF Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

"Launcher service not running" under "Platform health:  node is not active" in VCF Operations for Networks

 

 

 

NOTE:  VCF Operations for Networks was formerly named Aria Operations for Networks (AON), and prior to that was named vRealize Network Insight (vRNI).

Environment

VCF Operations for Networks

Resolution

The alert may well be an older alert.  Please follow the steps below:

1. Click the three vertical dots to the right of the alert and select "Edit"
   
   
2. Select "Archive" to archive the alert.
   
   
3. If the condition that triggered the alert is still present, the alert will return.  
   
   
4. If so, please open a support case for the VCF Operations for Networks team using the instructions at Creating and managing Broadcom support request (SR) cases