Error "Refused to connect" while trying to access Operations plugin in VMware Cloud Director

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• A 'heartbeat.action - 500 Internal Server Error' appears in the Network browser logs when attempting to access the plugin in VCD.

   

• The browser console.log shows “Failed to load resource: the server responded with a status of 404 ()”

Environment

Aria Operations 8.18.3

Cause

This issue occurs when Aria Operations Certificate's Subject Alternative Name doesn't match with the Aria Operations FQDN.

Resolution

• Check Aria Operations certificate SAN details and confirm that the right FQDN details are added.

Note: The certificate will be valid for any FQDN/IP that is added to subjectAltName section. It is advised to include the IP addresses and FQDN's for each node in the cluster.
Refer: Configure a Certificate For Use With VCF Operations

• And trust the configured Aria Operations certificate in VMware Cloud Director by importing it.

 

Refer: Import Trusted Certificates Using Your VMware Cloud Director Service Provider Admin Portal