Robot records remain in the CM_NIMBUS_ROBOT after Deep Cleaning in OC

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When deleting a device using Deep Clean in Operator Console, all records should be removed.  This includes QOS, alarms, and all device information.

However, the robot record in the CM_NIMBUS_ROBOT table remains.  

Environment

• UIM 23.4 CU6 and earlier
• OC 23.4 CU6 and earlier

Cause

An interal cache issue with the discovery_server probe that is causing the robot entry to be immediately re-added to the CM_NIMBUS_ROBOT table right after a Deep Clean occurs for a device.

Resolution

The issue has been identified and a fix to handle this cleanup process has been added in the UIM 23.4 CU7 release.
DX UIM 23.4 CU7 Resolved Issues