After updating ConnectAll our license we are getting "Server Not Running" error

Products

• ConnectALL
• ConnectAll On-Prem

Issue/Introduction

After updating ConnectAll our license we are getting "Server Not Running" error.  We are running version 3.9.0 after upgrading from 3.3.

Environment

On Premise

Resolution

Restarting the Core Service resolved the issue.

Follow this order to stop and start the services (it is not necessary to stop the UI service)

 

Stop order

connectall-broker

connectall-scheduler

connectall-core

connectall-orphan

 

Start order:

connectall-broker

connectall-scheduler

connectall-core

connectall-orphan