Unable to synchronize catalogs across VMware Cloud Director from publisher catalog to the subscriber catalog

Products

• VMware Cloud Director

Issue/Introduction

• You will see issues with multiple catalogs where it shows in not synced status. When you start the synchronization(manually or automatically) in VMware Cloud Director (VCD) UI it shows the status as syncing templates and after few seconds it deletes the templates automatically from the subscribed catalog.
  
  
• You will see the below errors in the /opt/vmware/vcloud-director/logs/vcloud-container-debug.log:
  
  DEBUG    | content-library-activity-pool74451 | ClspLibrarySynchronizer        | Publisher returned empty items list, deleting item (id: urn:uuid:########-####-####-####-############, name: <Name of the Template>) from subscriber side. | requestId=########-####-####-####-########7a1d,request=POST https://<vcd-fqdn>/api/catalog/########-####-####-####-########/action/sync,requestTime=<Time-Format>,remoteAddress=xx.xx.xx.xx:xxxxx,userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64) 

Environment

VMware Cloud Director 10.6.1

Cause

This is a known issue with few versions of the above mentioned VCD. This issue generally occurs because you had some catalog items which are copied from a subscribed catalog in publisher site. Now if you try to publish this new catalog with copied catalog items to another site, you started facing this issue because there is a source_uri column in the VCD DB as non-null in publisher site for copied catalog items.

Resolution

To resolve this issue, contact Broadcom Support and note this Article ID (418758) in the problem description. For more information, see Creating and managing Broadcom support cases.