Mismatch Between Controller GUI Service Engine Uptime and Actual Service Engine System Uptime

Products

• VMware Avi Load Balancer

Issue/Introduction

• The uptime shown for the Service Engine in the Controller GUI does not match the actual uptime of the Service Engine.
• Uptime of service engine on controller GUI.
• Actual service engine uptime.
• This discrepancy creates confusion in understanding the real uptime.

Environment

• AVI load balancer

Cause

• The uptime shown in the Controller UI resets whenever the Controller restarts or the connection to the Service Engine is re-established.
• The value displayed reflects only the duration of this renewed connection and not the actual system uptime of the Service Engine.

 

Resolution

• To verify the actual SE system uptime, log in directly to the Service Engine and run: uptime
• This displays the real OS uptime since the last SE reboot.
• Recommended to rely on direct SE login when assessing reboot or stability issues.