Automation Engine produces system forced memory trace : U00011801 Error in Server routine 'UCDS_R

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

Automation Engine produces system forced memory trace and unable to login via AWI with the error messages below in the trace file.

 

JPEXEC_R              RCV  TIMER_DO frm UC4D#WP058                                MQWP     MsgID: 0947723658 c-acv: 00000000
STRT UCUMIGR        OPC: 00002
EXIT UCUMIGR        RET: 0000000000  TIME: 0000,00000  RETTEXT=' '
U00011043 Activating event  '<OBJETNAME>' (RunID:  '0697598459' ).
JPEXEC_R            SEND VLT_GET  to  JWP                                       JWP-SYNC
JPEXEC_R            RCV  VLT_DATA frm JWP                                       JWP-SYNC
U00009909 TRACE: (DB-DATEN: MQQWP_PK           00007FFBAD06B364 00004
                               00000000  A8AC0000                             >®¨..<
                                         >44200<
U00009909 TRACE: (Message-Key: MQQWP_PK        00007FFBAD06B364 00004
                               00000000  A8AC0000                             >®¨..<
                                         >44200<
  Microsoft C++ Exception at 00007FFBCA5FF33C

Environment

Found on: CA Automic Workload Automation - Automation Engine v24.4.2

Cause

The LOGIN object is configured to use Cyberark and a wrong keystore password  causes the WP to crash.

Resolution

The workaround is to make sure to enter the correct keystore password in the LOGIN object.

 

Also, this issue known issue which has been fixed  from Automation Engine v24.4.3, which will be released in the future.

Additional Information

DE176642: Cyberark incorrect keystore password causes WP to crash