Live Recovery not functioning after updating vCenter certificate

Products

• VMware Live Recovery

Issue/Introduction

End users experiencing issue on Live Recovery after updating vCenter Certificate 

"Operation Failed A general system error occurred: N7Vmacore15SystemExceptionE Failed to reload vpostgres.service: The connection was closed by the remote end during handshake. (1)"

Environment

VMware Live Recovery

Cause

When the SSL certificate of the vCenter Server Appliance is renewed or replaced, the new certificate information is not automatically propagated to the VMware Live Site Recovery Appliance.

As a result, the VMware Live Site Recovery Appliance retains the old certificate trust, causing the management connection between vCenter and VMware Live Site Recovery to break. This results in a “Disconnected” status being displayed in the VMware Live Site Recovery Appliance management interface.

Resolution

1. Login to Live Recovery VAMI page

2. Check summary - hostname and verify that it matches with certificate

3. If necessary change certificate 

4. Then reconfigure the appliance

Steps to perform Reconfigure of Appliance and Certificate Change

Reconfigure the Appliance

 

1. Log into the VMware Live Site Recovery Appliance Management Interface (VAMI):

   • Open a browser and navigate to:

      

     https://<VLR-Appliance-IP>:5480

2. Once logged in, access the Management Page of the appliance.

3. Click Reconfigure to start the update process.

4. Enter the vCenter Server username and password, then click Next.

5. Complete the Configure process

6. Allow the VMware Live Site Recovery Appliance to reconfigure and refresh the browser once more.

 

Note : If the sites are showing disconnected in the Recovery UI, perform a Reconnect.

 

Renewing (changing) the Certificate

 

1. Log into the VMware Live Site Recovery Appliance Management Interface (VAMI):

   • Open a browser and navigate to:

      

     https://<VLR-Appliance-IP>:5480

2. Once logged in, access the Management Page of the appliance.

3. Navigate to the following menu:

    

   Certificates → Change → Change

4. Refresh the browser and log back into the VAMI.

5. Click Reconfigure to start the update process.

6. Enter the vCenter Server username and password, then click Next.

7. Complete the Configure process

8. Allow the VMware Live Site Recovery Appliance to reconfigure and refresh the browser once more.

 

Note : If the sites are showing disconnected in the Recovery UI, perform a Reconnect.

 

Additional Information

Change the VMware Live Site Recovery Appliance Certificate
Reconfigure the VMware Live Site Recovery Appliance