VCF Operations for Networks platform node shows Alert on GUI for "Launcher service not running" post upgrade

Products

• VCF Operations for Networks

Issue/Introduction

• VCF Operations for Networks platform node shows Critical Alert on GUI for Launcher service Not Running post upgrade.
  
  Refer below to screenshots for the alert:
  
  
  
  
  
• VCF Operations for Networks GUI shows Appliance upgraded to 6.14.1 successfully and no issues seen on platform node and node rebooted in second screenshot below:
  
  Reference screenshots as below from GUI:
  
  
  
  
  

Environment

VCF Operations for Networks 6.13.0
VCF Operations for Networks 6.14.0
VCF Operations for Networks 6.14.1

Cause

During upgrade the Launcher service has to be updated to newer version and restart happens as this is the main service which gets updated first for the rest of the upgrade to progress further on the rest respective nodes platform and collector.

Post upgrade of launcher service the restart happens and that is why the alert was again seen as with change severity to Info.

Resolution

No action is needed if no issue are seen on GUI and CLI, so to validate this perform steps below:

1. On the GUI by Navigate to Settings>Infrastructure and support>Infrastructure and updates pages and review the System Health, check to see if you see any if you see any Problems on GUI or on platform node, if you see none, then go to step 2.
   
   
2. Take a SSH/Putty session on VCF Operations for Networks Platform Node1, login with username support
   Execute below commands to check the status of the appliance
   
   ./run_all.sh uptime
./run_all.sh df -h
./run_all.sh sudo /home/ubuntu/check-service-health.sh -p -d
   
   
   
3. Compare the platform node uptime and launcher services uptime to see any discrepancies.
   
   
4. If no issue are seen, navigate back to GUI Click Settings>Infrastructure and support>Infrastructure and updates pages and click on the URL for the platform node and validate that Critical alert shows switched to Info for Severity and alert is Closed.