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Texts still in English in the Unified Self-Service (USS) New Request / Incident forms when integrated to CA Service Desk Manager (SDM) even after changing user profile to localized language

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Article ID: 41836

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Summary:

When CA Unified Self-Service (USS) is integrated to the CA Service Desk Manager (SDM), in the New Request form the texts are still being displayed in English, even after the logged in user has changed the profile to a localized language.

 

Environment:

SDM / USS 14.1

 

Instructions:

The strings appearing in the New Request form are coming from the texts appearing in the CA Service Desk Data Source configuration. Therefore, in order to translate them to the desired localized language, for instance, Brazilian Portuguese, it is needed to follow below steps:

 

1. Log into USS with a user which has administrator rights and select the "Data Sources" ("Origem de Dados") from the left panel under "SETTINGS" ("CONFIGURAÇÕES").

<Please see attached file for image>

pic1.png

 

2. Expand the CA Service Desk Manager data source, and click in the "CONFIGURE NOW" ("CONFIGURAR AGORA") button besides the "CONFIGURATION" ("CONFIGURAÇÃO").

<Please see attached file for image>

pic2.png

 

3. Some default fields will appear listed, and it is possible to edit the texts for these fields. Edit both the exhibition name and tip text for the translated language. Click on the "SAVE" ("SALVAR") button.

Before changing to localized (default values):

 

<Please see attached file for image>

pic3a.png

After changing to localized:

 

<Please see attached file for image>

pic3b.png

 

4. Now, any user from this Tenant who logs into USS and try to open a New SDM Request will see those texts translated in the New Request form:

<Please see attached file for image>

pic4.png

 

Additional Information:

For the previous CA Open Space (OSOP) releases, you can refer to below technical document:

TEC616755 - New Sdm Request Form Language

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Attachments

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