VMware Site Recovery Manager 8.X License Upgrade Error "No data available to upgrade" in Support portal
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VMware Site Recovery Manager 8.X License Upgrade Error "No data available to upgrade" in Support portal

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Article ID: 418351

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Updated On:

Products

Product Entitlements/Contracts Related Support Portal VMware Site Recovery Manager 8.x VMware Site Recovery Manager

Issue/Introduction

When attempting to upgrade a VMware Site Recovery Manager (SRM) 8.x license key to a 9.x license key in the Broadcom Support Portal, the portal returns the error:

"No data available to upgrade"

Environment

Support portal

Resolution

This is an expected behavior of the licensing process for Site Recovery Manager upgrades from version 8.x to 9.x.

The existing SRM 8.x license key is compatible with and valid for use with the 9.X version (also known as VMware Live Site Recovery). Therefore, the support portal does not provide an upgrade path for the license, as the key itself does not need to be changed or converted.

Additional Information

 
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