Regarding CA Client Automation and CA Service Desk Integration
Are there any losses of the shared Data Bases between CA Client Automation and CA Service Desk if they get split?
CA Client Automation All Versions.
Information will not be lost. Regarding all the information processes (even when ITCM and Service Desk are using the same DataBase) is internally divided by MySQL Bridge, for which there is no risk if data is divided.
As a benefit of this procedure, the product handling will be easier. (Such as shutting down servers, databases, etc).
For our product CA Client Automation exists a "GreenBook":
That gives you tips for Good Practices and also, you may find how to move your MDB from host to host.
It needs to be remembered that SQL Bridge, must be configured by customer inside the engine tasks. The step by step of this process can be found in the Implementation Guide.
Regarding the ticket creation, this one will remain as it is now; communications through WebServices application.