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Are there any losses of the shared DataBases between CA Client Automation and CA Service Desk if they get split?

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Article ID: 41835

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Introduction: 

Regarding CA Client Automation and CA Service Desk Integration

Question: 

Are there any losses of the shared Data Bases between CA Client Automation and CA Service Desk if they get split?

Environment:  

CA Client Automation All Versions.

Answer: 

Information will not be lost. Regarding all the information processes (even when ITCM and Service Desk are using the same DataBase) is internally divided by MySQL Bridge, for which there is no risk if data is divided.

As a benefit of this procedure, the product handling will be easier. (Such as shutting down servers, databases, etc).

Additional Information:

For our product CA Client Automation exists a "GreenBook":

https://support.ca.com/phpdocs/7/common/greenbooks/CA_ITCM_HowtoMovetheMDBforr12.5_ENU.pdf  

That gives you tips for Good Practices and also, you may find how to move your MDB from host to host. 

It needs to be remembered that SQL Bridge, must be configured by customer inside the engine tasks. The step by step of this process can be found in the Implementation Guide.  

Regarding the ticket creation, this one will remain as it is now; communications through WebServices application.

 

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component: