NSX Upgrade to 4.2.x fails due to disallowed characters in Policy path

Products

• VMware NSX

Issue/Introduction

• After upgrade to NSX version 4.2.x, search index failures observed in NSX UI.
• Various Tabs (Like DFW, Alarms, NSX service etc) not loading.

Environment

VMware NSX 4.2.0 and above

Cause

• Prior to NSX 4.2.0 release, special characters were supported in the Policy path. However the following special characters are added (additionally) as Disallowed characters: '\t', '\n', '\r', '\0', '\u2028', '\u2029' in the NSX 4.2.0 release.
• These disallowed characters in the policy path (of NS service) cause the search sync failures.

Resolution

• Remove entry with disallowed characters in Policy path
• Open a case with Broadcom Support for further assistance: Creating and managing Broadcom support request (SR) cases